GOVCERT.LU provides its services to both registered and non-registered constituents.
GOVCERT.LU delivers the same incident management services to both registered and non-registered constituents, although different levels of service may apply.
The quality of service provided to a non-registered constituent may be lower, in particular if:
As a result of an increased workload: GOVCERT.LU gives priority to registered constituents. If the team is heavily overloaded with work, priority will be given to incident reports received from registered constituents.
Vital information concerning the non-registered constituency is missing: It may indeed take some time to investigate a new organisation (POC/Proof of Concept, systems used, etc.) due to lengthy procedures, which will directly impact on the GOVCERT.LU reaction frame.
In order to avoid some of the problems experienced by non-registered constituents, GOVCERT.LU carries out an annual information campaign during which GOVCERT.LU strongly recommends that non-registered constituents register their organizations.
In order to register as a new constituent, please contact us at: firstname.lastname@example.org.
Every month, GOVCERT.LU reviews the new registration requests which will then be decided upon. Only organizations supported by GOVCERT.LU (see POL 202 RFC2350) will then be registered.