Nous avons tenté de livrer votre colis (2023-05-30)


Threat actors collecting personal information and credit card credentials


Threat actors are using a GLS Luxembourg theme to collect email credentials.

The phishing mail leads the user to believe that the delivery of a parcel was unsuccessful and an update of the address is needed.
By clicking on the link ‘‘Reprogrammer la livraison’’ the user is redirected to a page showing fake parcel information. After this, a page with a button to update address details is shown (“Mettre à jour des détails de livraison”)
After clicking the button, a form requesting personal information is shown.
Once this information is provided, first a page with a summary of the entered information is shown, after which a form asking for credit card credentials is presented.


phishing_email fake_parcel_information update_details phishing_personal summary_of_entered_information credit_card_information


If you are uncertain about the authenticity of an email, do not hesitate to contact the entity that seems to have sent you the email using a safe communication manner, using the phone for example (no phone number from the untrusted email must be used in order to verify the authenticity).
If you are working for the Luxembourgish government or are using any of the GOVCERT.LU services, it is important to forward phishing emails to us (using Reporting an incident or the Outlook button). This will allow us to take down phishing websites and protect members of our constituency.

Report an incident

If you wish to report an incident anonymously, please complete the PGP encrypted reporting form.

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